Frequently Asked Questions - YSC Portal

Frequently Asked Questions - YSC Portal

  1. I can't connect my ProjectBoard project to my registration because it doesn't show up in My Projects in the YSC Portal. Why doesn't it show up?
    1. All regional STEM fairs and CWSF projects must be set to Public, which means that anyone with the direct URL, including the YSC Portal, can view them. This does not mean that the project is published anywhere for public viewing. Once you set the project to Public in ProjectBoard, you can connect to it in the YSC Portal.
  2. I uploaded the wrong file during my registration. How do I remove the one that's there to upload the correct file?
    1. Click the Browse button, select the correct form/file, and it will overwrite the previously uploaded file. 
  3. I have more than one mentor. How do I submit multiple mentor forms as part of my registration?
    1. An individual mentor form should be completed for each separate mentor. These forms should then be combined into a single PDF for uploading to the YSC Portal during registration.
  4. I want to change my email address in the YSC Portal. How do I make this change?
    1. To change your email address, log in with your existing (old) email address and navigate to your fair registration — go to [Fair Name] > Registration > Contact Information tab and update the email address there. This is the correct place to make this change. The email address also appears in My Profile, but it cannot be edited from that view.

      If you accidentally registered using a new email address instead of your existing one, a second YSC Portal account will have been created. Contact YSC so a YSC administrator can sort this out on the back end. Once they've done so, you'll be able to log in at portal.youthscience.ca using the correct email address. If you also use ProjectBoard, a second ProjectBoard account may have been created at the same time. YSC will request that ProjectBoard merge the two accounts, which typically takes a few business days. Until then, you may see your projects by clicking the eye icon in your ProjectBoard tab, but the My ProjectBoard sidebar links may not work correctly.

      Note: Do not create a new portal account if you want to switch to a new email address — this will split your registration history and require manual fixes by YSC staff.