This article will help you resolve common issues with the CWSF website and app, including login problems and notification settings.

Login Problems

"ERROR (cannot-authorize): Can not authorize"

This error typically means you're using an incorrect email address.

Solution:

• Use the exact same email address you used to register for the CWSF (the one receiving CWSF emails)
• If the error page appears, quickly click the "Login with YSC Portal" button several times to return to the login form
• Try again with the correct email address

"ERROR (invalid state): Invalid state"

This is usually a temporary connection issue between the app and the YSC Portal.

Solution:

• Quickly click the "Login with YSC Portal" button several times - this typically resolves the issue
• If that doesn't work, try:
  • Clearing your browser cookies and cache
  • Using an incognito/private browsing window
  • Switching to a different browser (Chrome, Safari, etc.)

"Wrong Email or Password" Error

Solution:

• Double-check your email address and password and try again
• If you've forgotten your password, click the "Forgot password?" link to reset it
• Make sure you're using your YSC Portal credentials (the same ones you used during registration)

Notification Issues

Not Receiving Notifications

Solution:

• After logging in, go to the Notifications page
• Click the "Subscribe to Notifications" button
• Important: You must do this on EACH device where you want to receive notifications
• For mobile phones, first save the app to your home screen, then subscribe to notifications
• Check your device's notification settings to ensure the browser or app has permission to send notifications

Receiving Too Many Notifications from Chatrooms

If you're getting overwhelmed with chat notifications:

Solution:

• Visit our detailed guide on using the messaging feature: Using the Messaging Feature in the CWSF App
• Learn how to mute specific chatrooms or adjust your notification preferences

Still Having Issues?

If you continue to experience problems after trying these solutions:

1. Contact your regional delegate first, or find a member of Team UV, for assistance
2. Submit a support ticket through the Help Centre (accessible in the app on the Help Centre page)
3. Email us at support@youthscience.ca with details of your issue